Professional Standards

Effective Date: July 17, 2026  |  Last Updated: July 17, 2026

I Know A Guy is built on trust, quality, and accountability. Every professional in our network is expected to uphold the following standards. These standards exist to protect both the consumers who rely on our introductions and the professionals who benefit from being part of a trusted network.

1. Professionalism

• Respond to introductions within a reasonable timeframe (24–48 hours recommended)
• Communicate clearly, honestly, and respectfully with all consumers
• Honor scheduled appointments, estimates, and commitments
• Dress and present yourself appropriately for your trade or profession

2. Honesty & Transparency

• Provide accurate quotes and estimates — no bait-and-switch pricing
• Disclose all fees, costs, and terms before beginning work
• Never misrepresent your qualifications, experience, licensing, or insurance status
• If a job is outside your expertise, say so honestly and refer the consumer appropriately

3. Quality of Work

• Deliver services at or above the standard expected in your industry
• Stand behind your work — address legitimate complaints promptly and fairly
• Use quality materials and current best practices
• Leave the work area clean and professional (where applicable)

4. Licensing & Insurance

• Maintain all licenses, permits, and certifications required by your trade, municipality, and state
• Carry adequate liability insurance and workers’ compensation (where required)
• Provide updated documentation when requested

5. Consumer Privacy

• Use consumer contact information only for the purpose of the referral
• Do not add consumers to marketing lists, email campaigns, or mailing lists without their explicit consent
• Handle all personal information in accordance with applicable privacy laws

6. Ethical Conduct

• Do not engage in deceptive, unfair, or high-pressure sales tactics
• Do not discriminate against consumers on the basis of race, religion, gender, age, sexual orientation, disability, or any other protected characteristic
• Treat every introduction as a reflection of both your reputation and the I Know A Guy network

7. Accountability

• If a consumer raises a concern, respond constructively and work toward a fair resolution
• If contacted by I Know A Guy regarding a complaint, cooperate in good faith
• Understand that repeated violations of these standards may result in removal from the network

If you have questions about these standards or need to report a concern about a professional, please visit our Report a Concern page or contact us.